FAQs

CUSTOMER & ORDER INFO

REFUND POLICY?

ALL TRANSACTIONS ARE FINAL AND NON-REFUNDABLE, UNLESS THERE IS A MISHAP ON OUR END. PLEASE REFER TO PICTURES AND SIZING CHART TO MAKE SURE YOU ARE SATISFIED WITH YOUR STATEMENT.

RETURNS

WE ARE NOT ACCEPTING RETURNS AT THIS TIME. 

WHEN WILL I RECEIVE MY STATEMENT?

ORDERS ARE PROCESSED AND SHIPPED  WITHIN 7-10 BUSINESS DAYS, INTERNATIONAL 7-21 DAYS (HOLIDAYS, SATURDAY, & SUNDAY DO NOT COUNT AS BUSINESS DAYS). OUR STATEMENTS ARE MADE ON-DEMAND SO THERE IS PRODUCTION TIME.

ESTIMATED DELIVERY TIMES APPLY AFTER YOUR STATEMENT LEAVES PRODUCTION AND DEPENDS ON THE SHIPPING METHOD YOU SELECTED. WE WILL EMAIL YOU TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.

STATEMENTS RECEIVED OVER THE WEEKEND AND ON HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE WILL NOTIFY YOU IF ANY STATEMENT CANNOT BE SHIPPED WITHIN OUR STANDARD DELIVERY TIMES AND YOU WILL BE GIVEN THE OPTION TO CHANGE OR CANCEL YOUR ORDER.

ALL ITEMS ARE SHIPPED BY USPS (UNITED STATES POSTAL SERVICE) OR UPS (UNITED PARCEL SERVICE).

I NEVER RECEIVED MY CONFIRMATION EMAIL AFTER ORDERING

PLEASE CHECK YOUR SPAM/JUNK FOLDER. IF ITS NOT FOUND IN ANY OF THOSE FOLDERS, PLEASE CONTACT US BELOW AND WE'LL HELP FIGURE OUT THE PROBLEM. IT IS POSSIBLE YOU MAY HAVE ENTERED YOUR EMAIL ADDRESS INCORRECTLY. SO PLEASE EMAIL US WITH YOUR ORDER NUMBER SO WE CAN CHECK AND GET THE INFORMATION UPDATED IF NEEDED. 

CARE INSTRUCTIONS FOR YOUR STATEMENT 

MACHINE WASH COLD, INSIDE-OUT, GENTLE CYCLE WITH MILD DETERGENT AND SIMILAR COLORS. NO BLEACH. NO FABRIC SOFTENERS.

TUMBLE DRY LOW, OR HANG-DRY FOR LONGEST LIFE.

COOL IRON INSIDE-OUT IF NECESSARY. DO NOT IRON DESIGN.

SHIPPING POLICY/COSTS

IF YOUR TRACKING INFORMATION STATES THAT YOUR PACKAGE WAS DELIVERED AND YOU HAVE NOT RECIEVED IT, YOU MUST TAKE THIS UP WITH THE UNITED STATES POSTAL SERVICE OR UNITED STATES PARCEL SERVICE. UNSPOKEN STATEMENTS DOES NOT HOLD RESPONSIBILITY FOR PACKAGES THAT SAYS DELIVERED. YOU MUST MAKE PROPER ARRANGEMENTS TO RECIEVE YOUR PACKAGE. 

WHEN YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECIEVE AN EMAIL WITH TRACKING INFORMATION TO INFORM YOU. IF YOUR ORDER SAYS DELIVERED AND YOU DID NOT RECIEVE IT, YOU MUST CONTACT YOUR LOCAL POST OFFICE. WE DO NOT ISSUE REFUNDS FOR PACKAGES THAT SHOW ITS DELIVERED. 

SHIPPING COSTS ARE DETERMINED BY THE WEIGHT, SHIPPING METHOD, AND DELIVERY ADDRESS OF YOUR STATEMENT. YOU WILL SEE YOUR TOTAL SHIPPING COSTS AT CHECKOUT BEFORE YOU ARE ASKED TO PROVIDE YOUR PAYMENT INFORMATION. 

CONTACT USPS BY PHONE:1-800-ASK-USPS® (1-800-275-8777) OR EMAIL THEM.

WANT A REPOST?

I WOULD LOVE TO BE REPOSTED. BUT HOW?

TAG US ON INSTAGRAM @OFFICIALUNSPOKENSTATEMENTS IN YOUR STATEMENT & WE'LL REPOST YOU!

CONTACT INFO

EMAIL US AT OFFICIALUNSPOKENSTATMENTS@GMAIL.COM